Refund Policy – Corporate Ladder Decoded

30-Day Money-Back Guarantee & Refund Policy

At, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or other queries, do not hesitate to contact us.
  • If you have attempted to resolve issues with Support staff, and still feel the course you purchased does/do not best fit your requirements, we want to make things right.


For the Corporate Ladder Decoded courses purchased from us, we offer a full refund within 30 days of your date of purchase. We don’t accept refund requests if 30 days have passed since your purchase. 

If you’re requesting a refund, we’d be grateful if you would let us know why. We truly want to know how we can improve, so please include details about the reason for your refund request when you contact us. and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via at Customer refund processing time.

The refund process timeframe is not in the control of, after submitting your refund request.

Requesting a Refund
  1. Get your order number from the Orders page (go to > Login> Account > Orders) – see image below.
  2. Complete the form below and add your Order Number
  3. Once your refund request is received, we will send you an email to notify you that we have received your request. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You must be logged in to submit the form.

The Order Number is here:


Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Need help?

Contact us at for questions related to refunds.